Revenue Cycle Management

Key Metrics

Radiant Healthcare supplied more than 50 percent of the necessary staff for a national medical group’s revenue cycle management (RCM) team. The partnership resulted in improved pre- and post-billing processes that optimized revenue pick up and improved patient satisfaction.

Background:

A national medical group approached Radiant Healthcare because it was facing challenges managing pre- and post-billing processes. Specifically, the medical group was having trouble developing patient demographics, managing charts, coding, posting patients, and managing accounts receivable.  These challenges reduced revenue and caused headaches for patients.

Solution:

Radiant Healthcare optimized the medical group’s revenue cycle processes by using its own pre- and post billing specialists to boost the medical group’s own workforce numbers by 50 percent. This infusion of skilled personnel, which came at a lower cost than if the medical group had hired full-time staff of its own, ensured Radiant’s client could maintain accurate and efficient billing processes at lower costs.

Outcomes:

Outsourcing key RCM tasks to Radiant Healthcare and its team of skilled professionals generated several benefits for this organization. The partnership not only resulted in more efficient and accurate management of pre-and post-billing processes, it generated revenue pick up for previously difficult-to-process cases and boosted patient satisfaction.