Leading Healthcare Staffing Agency Case Study

Key Metrics

Over the transition period Radiant rapidly stood up a structured department of 150+ Credentialing Specialists. Their operational efficiency has raised compliance and quality score from their previous five-year average of 84% to 95%, with record-breaking numbers of new starts.

Background:

A leading healthcare staffing agency in the United States was looking to increase the speed, volume and quality of their credentialing functions. This company provides staffing solutions to organizations across the country. One of the critical aspects of healthcare staffing is the verification of the credentials of healthcare professionals.

Solution:

Radiant Healthcare was hired to streamline this process, ensuring the highest level of efficiency and provide a staffing model where the staffing agency could flex to support both ongoing and ad hoc requests. This included a robust training model where Radiant trained new team members in the specific company processes.

Joint auditing and performance analytics allowed the staffing agency to right-size the team and shift resources where necessary to support multiple use cases.

Outcomes:

Over the transition period, Radiant rapidly established a structured department of 150+ Credentialing Specialists. Their operational efficiency has raised compliance and quality scores from their previous five-year average of 84% to 95%, with record-breaking numbers of new starts.

The first-year labor cost savings of 40%+ is expected to increase over time. Outsourcing this function allowed the staffing agency to refocus internal resources on other tasks, and the teams continued to review operations for more outsourcing of key functions to Radiant Healthcare.