National Physician Staffing Firm Case Study

Radiant Healthcare’s relationship with this national physician staffing firm stretches back almost 20 years. The range of services we have provided has grown from only medical billing to chart management, business intelligence, and:

✓ Insurance verification (500,000 charts/month)
✓ Data entry (60,000 charts/month)
✓ Document preparation (200,000 charts/month)
✓ EMR conversion/ migration (105 different EMR systems/1 million patients processed/year)
✓ Verification, posting, and accounts receivable (10+ million accounts processed worth $2 billion)
✓ Contact center support (for 1,000 clinicians, insurance groups, and vendors)
✓ Compliance credentialing (20,000 clinicians/providers, cutting placement time by 25% on average)

During the pandemic, Radiant Healthcare took over capacity from other offshore vendors struggling to maintain operations during COVID-related labor shortages. Our healthcare operations and technology experts team helped the company achieve labor savings well above 50% while quality scores for insurance verifications were consistently higher than 98%.

Finally, the overall staff retention rate of 99% was one that very few could match.